Understand cultures.
Present yourself well.
Explore cultural differences, cross-cultural intelligence, and personal grooming for the workplace.
Study sections
Follow the order or choose a sectionThe Elements of Culture
In your home, guests take off their slippers at the door. Nobody wrote this rule. Nobody taught it in school. Yet everyone follows it.…
02Cross-cultural Understanding — Three Traps
Your brother hits a cyclist while driving too fast. The police ask you how fast he was going. Do you protect your brother, or tell the…
03Cross-cultural Intelligence and the Four Stages
Your company sends you to Los Angeles for five years. Week 1: “Wow, this place is amazing!” Month 3: “I hate it here, I want to go home…
04Dimensions of Culture
In India, students call their teacher “Sir”. In the US, students called the same professor “Shiva” on day one. Who is being rude? Nobod…
05Dealing With Cross-cultural Issues
A doctor gives clear instructions. The nurse nods. Then mistakes keep happening, and patients keep landing in emergencies. Nobody is la…
06Personal Grooming for the Workplace
First day at a five-star hotel. A 19-year-old stands proudly at the front desk in a crisp white coat. The manager walks in, looks at hi…