SECTION 07 / 14
Maintenance: software still needs care
After adequate testing the feature is rolled out, but work is not finished. Users may find rare failures, unexpected behavior or problems on certain browsers and devices.
1. Monitor what users are doing and how they use the software: are they using it as intended, and are there any difficulties or errors?
2. Change the code for upgrades/updates (patch releases).
3. Add features.
EXAMPLE Even after releasing Amazon Pay, some conditions might have been missed, resulting in failures, or there may be a simple UI issue in a very specific browser. The team identifies such issues in the maintenance phase and fixes them.
REMEMBER Maintenance includes monitoring, updates and new features - not only bug fixing.