Communication and
listening skills.
Explore how messages travel, what gets in the way, and how thoughtful communication and listening help you grow.
Study sections
Follow the order or choose a sectionTypes of Communication
Right now, as you read this line, you are talking to someone. Who? Yourself! That voice in your head is also communication.
02Barriers to Communication — Psychological Barriers
Your friend is telling you something important. But your mind is thinking about tomorrow’s quiz. You nod, but you heard nothing. What b…
03Language Barriers
The same word can mean “talk” in one place and “tell a story” in another. One small word can confuse a friend — or even win a battle.
04Cultural Barriers
You ask a friend, “Shall we go?” He shakes his head side to side. Does it mean yes or no? It depends on where he grew up. That is a cul…
05Organisational Barriers
You found a mistake in your team’s project. You know how to fix it. But your manager looks busy and serious. Will you speak up — or sta…
06Physical Barriers — Two Class Activities
Have you played “Chinese whispers” or “broken telephone”? A message passes from ear to ear. At the end, it is totally different. This l…
07Tips for Effective Communication
Anamika described the drawing well. Everyone listened. Yet ten students made ten different drawings. Where did the message break? Let’s…
08The 10 C's of Communication
Your message is like food. Clear, short, correct, complete and served politely — people enjoy it. Miss one thing, and they push the pla…
09What is Listening?
Many people think a good communicator is someone who speaks fluent English. But the people we love most are often the ones who listen t…
10Listening to the Future
You walk into your manager’s room with a great idea. He keeps looking at his watch. How do you feel? Now imagine you are the manager on…